Why is it of particular importance for the supervisor to identify primarily with management?
questions are based from
2. Anatomy of Care – Jones and Bartlett Learning ISBN-13: 9780763780234all questions must be health related MUST USE CITATIONS FROM MULITPLE RESOURCES FROM THE READING LIST IN MODULES 1-3. At least one per question or (-2) per question if no citation present. |
Total Points | Points Lost | |
1 | 1a. Lists steps for becoming a healthcare supervisor? 2b. How would these be different from other industries? (Chapter 1) | 10 | |
2 | Why is it of particular importance for the supervisor to identify primarily with management? (Chapter 1) | 10 | |
3 | Describe how each of the following activities can improve customer service: (Chapter 2)3A. Position Descriptions
3B. The Recruiting Process 3C. The Selection Process 3D. The Orientation and Training System 3E. Performance Review and Reward Systems 3F. In-service Educational Programs |
20 | |
4 | Relative to customer service, explain why is it suggested that we “under- promise” and “over-deliver”? Give an example of using this in a customer situation. (Chapter 2) | 10 | |
5 | Based on the Case: Bending The Break, answer the following question:How can management solve the problem of having coffee available to your employees and still accomplish the morning break within the allowed time be solved? (Give 3 solutions) (Chapter 6) | 10 | |
6 | Define what bona fide occupational qualification (BFOQ) means to employment and why it is necessary? Provide 3 examples and why they are a bona fide occupational qualification exception. (Chapter 7) | 10 | |
7 | What do most of the potential causes of violent behavior have in common? Explain fully (Chapter 12) | 10 | |
8 | Can a prospective employer legally ask a job candidate about arrests and convictions? Explain your answer. (Chapter 12) | 10 | |
9 | Based on the Case: The Employee In The Corner, describe in detail what steps should management do in this situation. (Chapter 12) |