Identify 5 problems that could occur during the use of your product or service and list 7 tools that could be used for problem solving.

Part 5: Statistical Process Control

5.1. Identify at least 10 processes that could be used to produce your product or to provide your

service.

5.2. Describe briefly at least 5 statistical control charts that could be used for process monitoring.

(2-3 pages)

5.3. Make up a set of data (categorical or measurement data) collected over 15 units of time or

batch intervals. Use the appropriate formulae and compute all the necessary calculations (e.g. CL,

UCL, LCL, etc.). Plot the complete chart and provide a brief interpretation of findings. (2-3 pages)
Part 6: Continuous Improvement

6.1. Identify 5 problems that could occur during the use of your product or service and list 7 tools

that could be used for problem solving. (approx. half page)

6.2. Select 1 of the 5 problems and apply at least 4 of the 7 tools identified above to rectify that

problem.