From the first e-Activity, examine at least three different types of waste that can be found in an organization of your choice.

9B

  • Compare and contrast ISO900:2000 and Six Sigma in terms of their differences and similarities.
  • From the e-Activity, select one organization that has achieved Six Sigma certification. Then, discuss the benefits and results that the organization has achieved as a result of following the quality standards inherent in Six Sigma certification. Explain how these standards help this organization pursue continuous improvement.

10A

  • From the first e-Activity, examine at least three different types of waste that can be found in an organization of your choice. Suggest the lean strategies to confront them.
  • From the second e-Activity, compare and contrast the lean service system found with Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.
  • Recommend ways for the airline carriers to improve their lean operation system in terms of speed and quality while reducing waste and costs. Explain your rationale.

10B

  • ·  provide at least two examples of companies that have used project management techniques such as CPM or PERT. Evaluate their success in operations.
  • ·  Determine at least two factors that impact the quality of project management. Suggest ways these factors can be mitigated without affecting project operations.