Explain the notification procedure for complaints by staff and patients.
The physician immediately called you into his office and explained the situation as the patient had relayed it to him. You have been told to fix this situation immediately.
You have decided to enforce a policy at the third location of wearing scrubs for uniformity. You realize that the location s staff has been under the misperception that the cleanliness of the facility is left only to the janitorial crew, who clean twice per week.
Instructions
Step 1: Write a memo to the staff of all 3 of Kyosha Valley s locations and include the following information:
- Explain the uniform policy.
- Explain the expectations of staff with regard to teamwork in keeping the office and bathrooms clean during the day and in between janitorial visits.
- Explain the notification procedure for complaints by staff and patients. This should culminate in the information coming to you to handle.
- Explain procedures and resources available for assisting patients who use English as a second language, are hearing impaired, sight impaired, or who have any other type of physical or diversity related disposition that should be addressed to provide quality care to that patient.