I Need Assistance With The Following Discussion Question

I need assistance with the following discussion question. I have attached the document that describes problems at the Columbus air processing center of the United Postal Service. After reading the attached ,please answer the following questions.  At least one reference is required.

The goal is to deliver letters and packages on time. It was found that 8.7% of the letters processed did not meet on-time delivery commitments. A Six Sigma project was started to address this issue. One outcome was the creation and documentation of a standardized process.

How might the Postal Service use systems to improve their process control? What is the current stage of operational effectiveness at the Columbus facility? Should the Postal Service consider ISO 9000 certification? Why or why not? They use p-charts to monitor performance; is this an appropriate statistical technique? What other statistical techniques would you recommend?

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