Bruce Tharp claims that “organizational culture is a slippery concept to concretely define (Tharp, n.d., p. 2).” Let’s characterize it instead. Culture can be viewed as content (e.g., values, norms, morals, customs, beliefs, language, knowledge, experience, ideas, patterns) and process (e.g., ways in which the content is passed along, learned, changes, and adapts). Organizational culture can be characterized by attributes reflecting its content and its processes. For example, UMUC’s mission states that students come first (content), offering open admissions and convenient online degree programs (process). Pick an organization with which you are familiar. Describe and explain two content attributes and two process attributes (total of four).
Use the following headings to organize and format your Response:
- Name of organization
- Content attributes characterizing [name of organization]
- Process attributes characterizing [name of organization]